If you messaged a business that uses Bookback
- Email contact@aithrivesolutions.com with the subject "Delete my data".
- Include the WhatsApp number you used and the name of the business you messaged.
- We will confirm your request, delete your messages and phone number from that business's Bookback account within 30 days, and let you know when it is done. We will also tell the business.
To stop receiving messages without deleting anything, reply STOP in the WhatsApp chat.
Messages may also remain on your phone, on the business's phone, and with WhatsApp under Meta's own policies; we can only delete what Bookback stores.
If you have a Bookback account (business owner or staff)
Email contact@aithrivesolutions.com from the address you sign in with. Owners can ask us to delete the whole business account; we delete it within 30 days, apart from records the law requires us to keep.
Disconnecting Bookback from your WhatsApp Business account
Businesses can remove Bookback's access at any time in Meta Business Suite, under Settings, then Business integrations (or Apps), and then ask us to delete their data as above.
Questions: see our privacy policy.